As a company and our associated entities, CD Power are dedicated to offering our customers top-tier products and services, both offline and online. We acknowledge the significance of your personal information and are committed to managing it responsibly. This Privacy Policy outlines how we safeguard your personal information, your rights concerning the personal information we collect, and the methods by which we collect, retain, utilise, and disclose your personal information.

What type of personal information do we collect and retain?

During our interactions, such as when we provide you with goods and services, when you provide us with goods or services, or when you visit and navigate our website, we may gather personal information about you. The personal information we collect and retain includes:

  • Contact details like your name, company name, business street and postal address, phone and fax number, email address, and other personal contact information;
  • Professional details including your job title and responsibilities;
  • Your interests in products and services and past purchases;
  • Your payment and delivery details and preferences for purchases; and
  • Credit information, such as identification details, credit liability information including details about credit accounts and credit limits, repayment history information, details about credit defaults, and credit eligibility information from a credit reporting agency and references.

How do we collect personal information?

We typically collect personal information directly from you when you:

  • Place an order for our goods or services;
  • Agree to provide goods and services to us;
  • Complete a credit application form with us;
  • Complete a job application form with us;
  • Request a quote from us;
  • Provide us with personal information via phone, email, or in person;
  • Participate in our internal market research; or
  • Fill out a form on our website.

You can generally browse our website without disclosing any personal information. In these instances, we may collect certain information about your site usage for anonymous analysis. However, once you register or voluntarily provide personal information to us, you are no longer anonymous to us. When you click on links and banners on our site that lead you to third-party websites (i.e., sites not controlled by us), you will be subject to the third party’s privacy policies. While we support internet privacy protection, we are not responsible for the actions of any third-party websites, and these sites are not subject to this Privacy Policy. We encourage you to read the posted privacy statement of any third-party site you visit, whether you are linking from our site or browsing independently.

What is our approach to electronic mechanisms like “cookies”?

We employ data-gathering tools such as “cookies” to provide personalised experiences for our visitors and scrutinise website usage metrics. “Cookies” are minuscule files that are stored on your hard drive when you access a website, keeping a record of the pages you’ve visited. These cookies don’t gather or monitor any personal data or information about you as an individual. Their primary function is to study the website’s usage patterns, aiming to improve its user-friendliness. Although you have the option to set your browser to reject cookies, our technology necessitates the use of cookies for registration and online purchases of products and services from this website. The majority of cookies are “session cookies”, which are automatically removed from your hard drive once you exit your browser. You might come across cookies or other data collection devices that third parties install. We do not have control over the use of cookies by third parties. This Privacy Policy serves to inform all users of this website about our application of cookies. Your ongoing use of this website signifies to us that you are fully cognizant of and consent to our use of cookies.

Why do we collect your personal information?

We collect, retain, and use personal information that is reasonably necessary to conduct our business activities, enabling us to:

  • Provide goods and services to you;
  • Obtain goods and services from you;
  • Maintain your contact details;
  • Identify you and conduct appropriate checks, including credit checks;
  • Undertake accounting, billing, and other administrative activities;
  • Identify and inform you of goods and services that may be of interest to you;
  • Recruit, manage, train, and develop our employees and representatives;
  • Conduct internal research on our website users’ demographics, behaviours, and interests to enhance product development and customer satisfaction;
  • Capture metrics on the number of visitors to our websites for use in server capacity needs.
  • Without this information, we may not be able to do business with you.

How will we use and disclose personal information?

Generally, we will use and disclose the personal information collected for the purpose for which it was provided to us or related purposes which would reasonably be expected without your permission. For example, we may use and disclose your personal information:

  • To do business with you;
  • To build our relationship with you;
  • To provide you with goods and services and to send communications requested by you;
  • For our internal and corporate group management, administrative, planning, and marketing purposes;
  • To obtain credit history information about customers;
  • For debt recovery;
  • To inform you of our goods and services that may be of interest to you and to send information about future events and promotions;
  • To compile and report statistics using de-identified information.

Additionally, in the event of a reorganisation, merger, or sale, we may transfer all personal information we have collected from you to the relevant third party. We may also be required to disclose your personal information without your consent if the disclosure is:

  • Required or authorised by law;
  • Required in order to investigate an unlawful activity;
  • Required by an enforcement body for investigative activities; or
  • Necessary to prevent a serious and imminent threat to a person’s life, health, or safety, or to public health or safety.

We may need to disclose your personal information to others who help us to do business with you. Those people may include: Our suppliers and contractors;

  • Network operators;
  • Financial institutions;
  • Our employees, members of our corporate group, and service providers;
  • Other organisations with your consent; and
  • Debt collectors when payments are overdue.

We will use reasonable endeavours to ensure that the disclosure is confidential and that these organisations comply with the APPs.

Your consent

By your continued use of this website, registering with us to receive any information, or providing your personal information to us, you consent to our use of your personal information in accordance with this Privacy Policy.

Contact, complaints, and further information

If, for any reason, you have questions about this Privacy Policy, any requests for access to, or correction of, your personal information, any complaints regarding the treatment of your privacy, or if you would like to opt out of any direct marketing material, please get in touch with us here.

What happens if this Privacy Policy changes

We reserve the right to amend this Privacy Policy. If we update or change this Privacy Policy, the changes will be made on this page. Your continued use of the applications on this website and your continued dealings with us following the posting of changes to this Privacy Policy will mean you accept those changes and terms of this Privacy Policy.

For more information, please visit our terms and conditions and return policy page.